![]() ![]() The conversation is then being handed over to a human agent who processes and resolves the customer request. The bot pre-qualifies customer requests via messenger by asking about the language, country, name and email address of the user. Women’s Best bot prequalifies customer enquiriesĪim: Women’s Best offers consulting and product advice as well as customer service via WhatsApp or Apple Business Chat. Tip: Read more about how the WhatsApp service reduces incoming calls for BMW and how BMW was able to automate its workshop customer service very easily. Less calls and more automation supports the whole customer service team massively. ![]() It is quite exciting, because many customers make use of this possibility and consequently, there are less calls. Gamescom’s Gamesbot supports visitors before and during the fairĬonclusion: Effective WhatsApp bot, which includes pre-qualification of the customer inquiry as well as scheduling appointments. In this article we show you the following chatbot-conversation-cases:ġ. Key advantages of these virtual assistants are pre-qualification, first level support and handing over a customer inquiry to a human agent. The trend in chatbot and messaging app bots goes towards simple but quite effective chatbot solutions for customer communication rather than artificial intelligence-based virtual assistants, which most companies can’t afford anyway. Companies such as Nestlé, BMW or UBA use such virtual assistants in three large subject areas: Marketing, Consulting, and Human Resources/HR. Companies are paying a lot of attention to the added value which the automation of dialogues, basically the core of a chatbot, brings. Today the hype about chatbots has given way to reality. We have gathered the best chatbots projects of 2019. ![]()
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